At Visology we specialise in providing innovative telecommunications solutions.
Most companies receive as many telephone calls as they make”
Inbound calls are generally much more important than outbound because they come from customers, suppliers etc.”

Handling inbound calls efficiently can increase your business, yet most companies cannot afford the sophisticated equipment required”

A virtual call centre”

Sits behind any number
0800, 0845, 0870, 0871, Premium Rate, 01 or 02
Provides complete call centre functionality through equipment in TCL’s network rather than at the customers premises.

· No capital Expenditure required

Benefits

• Allows smaller companies and branches to provide far better customer service.
  
• No capital expenditure required.
  
• The service can be expanded or contracted in line with your business needs.
  
• New functionality can be tested without major investment.
  
• Allows people / branches to appear as one group without having to be in the same physical location.
  
• Many more calls can be handled by fewer staff, leading to cost efficiencies.
  
• Inbound call statistics can allow you to manage your resources more efficiently.

Service

The service is centred around individual agents, not locations
They can all be sited in the same office or can be spread all over the UK or abroad.
Agents can be grouped together, e.g. Sales, Customer Services

Functionality

Interactive Voice Response (IVR) – This allows the caller to route themselves to the right location.
Intelligent Call routing (ICD) – This allows the company to set up rules about where to deliver calls e.g. by time of day, day of week etc.
Queuing - When all staff are busy calls will be placed in a queue and played music and messages.
Call Transfer - A 4 digit code can be used to transfer calls between people, even if they are at different ends of the country.
Music on Hold - Music and messages can be played in-between talking.
Integrated Voice Mail - After a certain time calls will drop into voice messaging and be sent as a wav file attachment to an e-mail.
Customised Greetings -All of the messages, prompts and greetings can be recorded and changed by the customer. This can be done in real time over the web.
Automated Q & A - Callers can be asked to leave information in a standardised form for easy input later.
Call Supervision - Agents can be told which route has been selected by the caller in order to answer the call correctly.
Usage Statistics - Full statistics are available online to make help make sure that the service is meeting the customers needs.

All of the functionality is controlled by the end user via a secure web interface
Operates the service in real time 24 hours a day, 7 days a week
Some telecomm companies take 24 hours to change the time of day routing of your number. Total flexibility is yours for the fraction of the cost of building a full scale call centre.