The Objectives

By the end of this workshop the delegate will understand the basic principles involved in achieving results by managing or supervising a team of people. (Note: the terms "manager" and "management" below are generic terms and the training is equally suited to supervisors)

The Content

The training will cover the following topics to a basic level: -

• Moving into management
• What managers do
• How managers learn
• Personal organisation and time management
• Setting standards
• Two-way communication
• Motivating people
• Solving problems
• Making good decisions

Who should attend?

This training is designed for people in a supervisory or managerial role who want to learn the foundational principles of good management. After completing this course, people are encouraged to attend the other courses in the series, which focus on individual skills areas for accelerated improvement in the role.

Additional Background Information

Getting promoted into a management role should be a career highlight. Promotion is recognition of a person's resourcefulness and initiative. So why do people seem to lose their way and become lacklustre and stressed when they start managing other people? The answer is quite simple. They have never been shown how to do it, so they try to work harder or longer to compensate. It does not work like that! This workshop can be used proactively to prepare a person for a new role as a manager or supervisor. It can also be used to underpin existing managers and supervisors who need to improve their skills. The content assumes that delegates have a fairly low knowledge and skills base in this area.