The Objectives

By the end of this workshop the delegate will understand the basic principles of effective communication in the organisational context.

The Content

The training will cover the following topics: -

• How communication takes place
• Barriers to effective communication
• Where feelings come into it
• Difference between hearing and listening
• Active listening
• Three level questioning technique
• Seeing it from another's perspective
• Building empathy
• Building relationships

Who should attend?

This training is designed for anybody who wants to improve their communication techniques. It is particularly useful for people whose role necessitates a lot of face-to-face contact within the organisation. The principles taught can be used in any context.

Additional Background Information

It would be fair to say that technology has made communication around the globe easier and faster. As a consequence, our communication skills should be improving. Not so. The problem with things like the information super highway is that they throw information at you rather than communicate with you. In days gone by, when people were well versed in the art of communication using word of mouth skills in this area were very high. In addition, the pace of life was slower and there were less distractions and preoccupation. These days the average person is likely be bombarded by thousands of visual and sound images vying for their attention. As one advert selling cars tells us, the average person will have around 12,750 thoughts in a single day, so get your message across in the midst of all of that!

Communication, by that I mean the transfer of meaning between two or more people, has become more difficult over the years. We need to be reminded of what it is to actively listen and to get past the phonetic level of language and successfully transmit or receive meaning. This workshop is designed for those who want to improve their communication skills, in particular their listening skills.