Continuous Improvement

Summary of Contents

• Section 1 An introduction to 360 degree feedback
• Section 2 An introduction to continuous improvement
• Section 3 Continuous Improvement Questionnaire: self version
• Section 4 Continuous Improvement Questionnaire: version for others
• Section 5 Questionnaire score key, norms and feedback sheets
• Section 6 Continuous Improvement: thought starters
• Section 7 Advice on planning actions

This one day course is designed for managers at all levels who want to introduce continuous improvement to their company. This is a shortened version of the two day 360 degree appraisal course.

What are the Benefits?

• It is a very practical way of making continuous improvement an integral part of working life
• The 360 degree questionnaire enables people to benefit from others’ feedback
• It enables people to create desirable and relevant continuous improvement goals, with guidance on how to achieve them, making them more likely to be sustained
• Norms are provided to help people make sense of their results and benchmark themselves against others.